We invite you to register for 

Successful Client Care in Practice

 

Location: Birmingham

Meeting Venue: The Cube, Birmingham, 196 Wharfside Street, B1 1RN

Course Start: Wednesday 5th November 2025, 10am

Course End: Wednesday 5th November 2025, 4pm

 

XLVets Members: £195 +VAT

Non-Member: £255 +VAT

 

Overview: Providing veterinary front-of-house teams with essential communication skills to navigate client interactions, manage difficult situations, and enhance teamwork for better patient care

 

Key Learning Objectives 

  • Define successful client care by identifying key characteristics and challenges faced by front-of-house teams in veterinary practice. 

  • Explain the fundamentals of human communication and recognise how stress impacts interactions between clients and veterinary teams. 

  • Apply practical communication techniques to build trust, manage difficult situations, and enhance both client relationships and team collaboration. 

  • Utilise empathy, compassion, and professionalism to improve staff wellbeing, optimise performance, and support patient safety. 

  • Foster a culture of continuous learning by implementing feedback, debriefing, and learning discussions to enhance service quality and client experience. 

 

Included: Lunch and refreshments will be provided.


Trainer: Helen Silver-MacMahon MSc PSCHF, Cert VNECC, Dip AVN (surg), Cert SAN, RVN, Co- Founder & Director, Being Human Consulting Limited 

 

 

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In the meantime, if you have any questions regarding this event, or your registration, please don't hesitate to reach out via 

holly.campbell@xlvets.co.uk or call the XLVets team on 01228 711788.

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